Refund will not be given under circumstances
If the item is materially similar to the description and preview and works the way it should, there is generally no obligation to provide a refund in situations like the following:
- you don’t want it after you’ve downloaded it;
- the item did not meet your expectations;
- you simply change your mind;
- you bought an item by mistake;
- you do not have sufficient expertise to use the item;
- you ask for goodwill;
- you can no longer access the item because it has been removed (we advise you to download items as soon as you have purchased them to avoid this situation).
Description is different from end product
An item is “not as described” if it is materially different from the item description or preview so you should expect support to “tell it like it is” when it comes to the features and functionality of items. If it turns out the item is “not as described” you will be entitled to a refund.
Functions not as required the end product
If an item doesn’t work the way it should and can’t easily be fixed you are entitled to a refund of the item. This includes situations where the item has a problem that would have stopped you from buying it if you’d known about the problem in the first place. If the item can be fixed, then you can ask support to fix and deliver to you.
End Product is not safe to use in terms of security vulnerability
If an item contains a security vulnerability and can not easily be fixed you are entitled to a refund of the item. If the item can be fixed, then you should ask support do so promptly by sending them email with all details.
Support not provided for End Product that has mentioned support for time period
If support team does not provide support for the mentioned time period in the invoice then you are entitled for the refund and you can ask support team about details.
Items that have not been downloaded
You can ask support team to guide you in this case